2010-Present  Telmar Network Technologies, Tampa Fl

              Lead Test Technician

                    Switch; Circuit board testing for  all 5ESS, and all Nortel DMS 100 and 200

                    Transport; Circuit board testing of various types and manufacturers e.g.

                    Ad Tran, Pair Gain, Lucent, Titan, SLC 96, HDSL,etc.

 

 

2010: Windstream Communications , Maitland, Fl

Ø       Voice Services Technician

·         Receive and work trouble reports to resolution

·         Work  with customers, vendors, It support personnel

·         Technologies involved 5ESS, DMS, and VOIP

·         All line issues including; NDT, Faxing, Modem, all features, ASD and all quality issues

·         Broadsoft/Hosted PBX platforms included

·         All types of IADs and Adtrans

     

     

2004 - 2009 Verizon Communications, Tampa, FL

Ø      Specialist-Switch Translations

·         Routine use of RequestNet, SOP, WFA, TIRKS

·         Created, maintained and trouble shot all switch translations for Lucent 5ESS switches across the U.S.

·         Aided with resolution of customer troubles and interfaced with CLEC’s/ILEC’s for translations issues

·         Established NPA/NXX codes including any required testing to consistently meet/exceed industry standards for timeliness

·         Researched and reviewed code orders to determine correct code routing

·         Accurately established routes/routing for codes limiting misrouting of calls and trouble tickets

·         Created apptext messages to upload large files

·         Built end office and Feature Group D trunk groups and members to meet customer and company standards

·         Provisioned PRI circuits based on customer requirements

 

 

 

 

 

1996 – 2004 Verizon Communications, New York City, NY

Ø      Central Office Technician in Switching Control Center

·         Routine use of RequestNet, SOP, WFA, TIRKS

·         Performed all software maintenance and installation activities in 5ESS/ Central offices in New York City

·         Activities included resolving customer trouble tickets, service order completion, also switch alarm surveillance of all types

·         Met 100% of due dates for Code Routing, Centrex, PRI, Feature Group D and Special Service orders

·         Worked with all vendors to install new circuits and troubles

                           

 

1989 - 1995 Bell Atlantic, New York City, NY

Ø      Central Office Technician in Field

·         Routine use of  WFA, TIRKS

·         Maintenance of all switch hardware, all shifts

·         Assisted in many/various switched installations

·         Coordinated multiple jobsites and several coworkers during a time of rapid POTS line/ ISDN-BRI/PRI growth in company operating area

·         Trained many new technicians in Central Office Switch Maintenance responsibilities to ensure accurate and consistent service

 

 

1986 - 1989 Bell Atlantic, New York City, NY

Ø      Central Office Technician in Special Services Center

·         Routine use of WFA, TIRKS

·         Installation and maintenance of all types of Special Service Circuits, e.g. voice, data, voice over data, lottery/credit card circuits and instruments

·         Customers included; hospitals, police, universities, Wall Street, and Government

·         Worked with all vendors on new installs and trouble calls.

 

 

1983 - 1986 Nynex, New York City, NY

Ø      Central Office Technician-MDF

·         Performed all installation and disconnect wiring on MDF, TDF and CXR frames

·         Assisted all inside and outside techs in trouble resolution

·         Performed many/various live cutovers, and equipment additions

·         Routine use of  WFA, TIRKS

 

 

1980 – 1983 New York Telephone, New York City, NY

Ø      Service Order Clerk

·         Maintain accuracy of all types of circuitry documentation

·         Routine use  TIRKS

 

 

Educational Experience

 

All certifications, qualifications and trainings were completed through Verizon

 

·         WFA

·         RequestNet

·         SOP

·         TIRKS

·         Unix Fundamentals

·         5ESS Translations-Features

·         5ESS Switch Translations

·         Signaling System 7 (SS7) System Overview

·         5ESS System Continuity Analyzation Interpretation

·         5ESS Switch Maintenance

·         3B20D Model3 Computer Operation and Maintenance

·         Digital Central Office (5ESS)

·         Basic Carrier-D4 Channel Bank

·         2  & 4  Wire Testing Techniques

·         Switching System Center Maintenance Tester

·         Special Advanced Remote Test System (SARTS)

·         Main Frame

·         Verizon Central Office Technician

·         Advanced Intelligent Network (AIN)

·         Basic ISDN

·         ISDN –PRI

·         ISDN-BRI

·         ISDN-Centrex

·         E911 Architecture and Translations

·         AIN-LNP Translations

·         Digit Analysis Routing And Charging

·         Trunk Translations

·         Centrex Translations

·         Wide Area Centrex (WAC) Translations

·         Virtual Private Network (VPN) Translations